Privacy Policy

1. Introduction

Welcome to Ficixoo.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our language learning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, email address, phone number, postal address, and other similar identifiers provided during registration or when purchasing courses.
• Profile Information: Language learning preferences, skill levels, learning history, and progress data.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including time spent on pages, learning patterns, and interaction with learning materials.
• Communication Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

• Direct Interactions: Information you provide when filling in forms on our website, creating an account, purchasing courses, subscribing to our service, or corresponding with us.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
• Third Parties: We may receive information about you from various third parties such as analytics providers, payment service providers, and advertising networks.

4. How We Use Your Information

We use your information for the following purposes:

• To register you as a new customer and create your user profile
• To process and deliver your language courses, including managing payments
• To personalize your learning experience and provide tailored content
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and website (troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To improve our website, products/services, marketing, and customer relationships
• To make suggestions and recommendations about courses or services that may be of interest to you

5. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

7. Your Rights Under GDPR

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Access: You have the right to request access to your personal data.
• Correction: You have the right to request correction of your personal data.
• Erasure: You have the right to request erasure of your personal data.
• Restriction: You have the right to request restriction of processing of your personal data.
• Data Portability: You have the right to request the transfer of your personal data to you or to a third party.
• Objection: You have the right to object to processing of your personal data.
• Automated Decision-Making: You have the right not to be subject to automated decision-making, including profiling.

If you wish to exercise any of these rights, please contact us. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email prior to the change becoming effective.